ENERGY SUPPLIER
TRANSFORMATION FROM 6 FINANCE BUSINESS UNITS TO A 'SHARED SERVICE CENTER'
Smart collaboration: the set-up of this Shared Service Center results in higher efficiency & quality and professionalises & strengthens the Finance Function within this organisation.
Scope: The 6 Finance Business Units in Flanders and Wallonia
Location: Brussels (Belgium)
Strategic Challenge
In the light of the liberalisation of the European energy market, a program was set up at Benelux level to develop and implement a Shared Service Centre (SSC) integrating the Finance departments of 6 Business Units.
This program was launched in order to:
Further develop the quality level by strengthening and professionalizing the finance function and establishing a sustainable strategic partnership with its internal clients.
Contribute to the cost reduction objectives that were set for the support functions.
Assignment
Set-up this Shared Service Center
Coach the Program manager and the 6 Finance managers in this integration
Approach
1. Reviewed and assessed the current way-of-working
2. Developed the future Shared Service Center (SSC) in co-creation with the respective stakeholders:
Best practice processes
Aligned roles & responsibilities and function descriptions
Required workload
Aligned organisational design and structure
Governance system with aligned objectives and dashboards
Aligned behaviours for the desired SSC culture
Results
Quality improvements in line with customer's needs
20% efficiency improvements
One Finance Shared Service Center
Aligned objectives with strategy
Better decision making due to improved project data
A learning culture of continuous improvement