Strategic Challenge
Competition is increasing in the DIY-market and online; and so there is more and more pressure on prices. The strategic objective of this organisation is to stand out in the market and to make a difference through a strong customer experience in their stores. Professional and customer-centric teams should contribute to this objective.
Assignment
Train and coach all Store- and Department Managers in 'leadership transformation' and 'cultural change' in their stores, to allow them to better respond and act on today's challenges.
Approach
Train and coach all Store- and Department Managers on 3 types of leadership skills:
Leader-as-Guide
Building a high-performance-culture
Moving forward to achieve the store's ambition
Creating new-ways-of-working
Leader-as-Coach
Coaching employees to make change happen through:
open and authentic communication
constructive feedback
active collaboration
conflict resolution
Leading-by-Values
Translating the organisation's values in:
daily practices
new behaviours
Results
More cohesion in the teams
Better collaboration and communication within and across teams
Improved functioning within the stores
More successful operational projects
Better decision making
A learning culture of continuous improvement
Store- and Department Managers feel more comfortable in their role
Positive contagion by the best managerial teams to the most difficult teams
Contribution to a positive NPS (Net Promotor Score)